Cancellation Policy

At Soko Home, every piece is made to order and crafted specifically for you. Because our products are prepared based on individual customer orders, we begin production and fulfillment processes after an order is confirmed.

Please review the following cancellation policy before placing your order.

Cancellation Requests Within 24 Hours

Customers may request cancellation of an order within 24 hours of order confirmation.

Cancellation requests received within this period will be reviewed by our team. If production, material procurement, customization, or other fulfillment processes have not yet started, the order may be cancelled and a refund may be issued.

After the 24-hour cancellation period, cancellation requests may no longer be accepted because production or procurement may have already commenced.

Made-to-Order & Customized Products

All Soko Home products are made to order and may involve production, material allocation, customization, procurement, and scheduling specifically for the customer's order.

Once production or procurement has commenced, the order will be considered final and non-cancellable.

In such cases, Soko Home will not be able to provide a cancellation or refund unless otherwise determined by Soko Home.

Early Delivery Requests

If a customer requests delivery earlier than the originally communicated delivery timeframe, Soko Home may begin production, procurement, scheduling, or fulfillment activities earlier than planned.

As a result, cancellation options may become limited or unavailable once processing has started.

Each cancellation request will be reviewed based on the current status of the order.

Orders Scheduled for Delivery

Once an order has been dispatched or entered the final delivery scheduling stage, cancellation may no longer be possible.

If transportation, delivery arrangements, installation services, or third-party logistics costs have already been incurred, these costs may be deducted from any refund approved by Soko Home.

Refunds

Where a cancellation request is approved, the refund will generally be processed to the original payment method used for the order.

Please allow 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Any applicable production, procurement, transportation, delivery, installation, payment processing, or other service-related costs may be deducted from the refund where applicable.

How to Request a Cancellation

To request cancellation of your order, please contact Soko Home as soon as possible with your order details.

You can contact us through our Contact Us page or by using the contact information provided on our website.

Our customer service team will review your request based on the current status of your order and assist you accordingly.

Soko Home reserves the right to determine whether an order is eligible for cancellation based on the stage of production, procurement, fulfillment, and delivery at the time the cancellation request is received.