Return & Refund Policy

At Soko Home, we want you to love your purchase. Since our furniture is made to order and crafted specifically for each customer, products are prepared according to the specifications and requirements of your order.

For this reason, please carefully review the product details, dimensions, materials, colors, and other specifications before placing your order.

Returns, Replacements, Exchanges & Refunds

Made-to-order products are not eligible for return, replacement, exchange, or refund once the order has been confirmed and production or fulfillment has commenced.

As each piece is specially prepared for the customer, we are unable to accept returns or exchanges simply because you have changed your mind, selected the wrong size, color, material, or otherwise no longer require the product.

Before Placing Your Order

We want you to be completely confident in your selection. If you need assistance choosing a product or have questions regarding:

• Product dimensions

• Materials and finishes

• Colors

• Product specifications

• Suitability for your space

• Customization options

please contact our customer care team before placing your order. Our team will be happy to assist you with your selection.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what was ordered, please contact our customer care team as soon as possible after delivery.

Our team will review the issue and determine the appropriate solution based on the circumstances. Where applicable, Soko Home may arrange a repair, replacement, or another suitable resolution.

Please provide clear photographs and relevant order details when reporting an issue so that our team can assess it efficiently.

Refunds

Approved refunds, where applicable, will be processed to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Please note that orders that are not eligible for return, replacement, exchange, or refund will not qualify for a refund.

Installation & Assembly

Where installation or assembly services are included or arranged with your order, these services may be subject to separate terms and conditions.

Any issue related to installation or assembly should be reported to our customer care team so that it can be reviewed and addressed appropriately.

Contact Us

We want you to feel confident about your purchase and are always happy to help with product selection before you place your order.

If you need assistance, have questions about a product, or need to report an issue with your order, please contact us:

Email: info@sokohome.com
WhatsApp / Calls: +971 50 511 9225

Our customer care team will be happy to assist you.